Prinkist

Prinkist Support

Contact us

Email [email protected] and we'll get back to you.

Where do you ship?

Everywhere in Canada except Manitoba and Saskatchewan, for now.

How do I track my order?

In the app, open the Orders tab and tap your order to see where it's at. Once it ships, the tracking number appears there, and we email it to you with a link to follow your parcel.

How do I delete my account?

In the app, tap the profile button at the top of any tab, then Delete account. You can also use our account deletion page. Either way, you'll be asked for your password.

Something's wrong with my order

Email [email protected] with your order number. You'll find it in the app as "Order #" followed by 8 characters. Our refund policy explains what we do about damaged, lost or wrong prints.