Prinkist

Prinkist Refund Policy

Effective October 27, 2026

Every order is printed just for you, so we can't take prints back. Here's what we do when something goes wrong.

Damaged prints

If prints arrive damaged, email us a photo of the damage within 14 days of delivery. You choose: a free reprint of the damaged prints, or a full refund for them.

Lost parcels

If tracking shows no movement for 10 business days, tell us. You choose: a free reprint, or a full refund.

Our mistakes

If we printed the wrong photo or the wrong size, tell us within 14 days of delivery and we'll reprint those prints free.

Your photo and crop

We print the photo and crop you choose in the app. A print that looks blurry, grainy or cut off because of the original photo or the chosen crop isn't refunded.

Cancelling an order

Email us from the address on your account with your order number. If printing hasn't started, we'll cancel the order and refund it in full. Once printing has started, the order can't be cancelled.

Address mistakes

If a parcel can't be delivered because of a mistake in the address you entered, you pay the shipping to send it again.

Shipping charges

Shipping is refunded when your whole order is lost or damaged. It isn't refunded when only some of your prints are refunded.

If you delete your account

Orders that haven't been printed yet are cancelled and refunded in full, including shipping and tax. Orders already being printed can't be cancelled or refunded. We still ship them and email your tracking number.

Payments that don't go through properly

If you're charged but your order isn't completed (for example, the app closes during checkout), we refund the full amount automatically.

How refunds are paid

Refunds go to your original payment method and usually appear within 5–10 business days.

Contact

Email [email protected] with your order number. You'll find it in the app as "Order #" followed by 8 characters.